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Draft Passenger Charter : A Welcome Initiative

The Ministry of Civil Aviation in an effort to address a large number of grievances being received on the CPGRAMS (Centralized Public Grievance Redress and Monitoring System) on issues related to the services being provided by the airlines has drafted the first ever ‘Passenger Charter’ – Defining rights/entitlements of air passengers.  As per the data available with the MoCA, a total of 6,06,459 complaints have been received in the year 2018 so far.  Most of ...
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COVID – 19 AND THE NEW NORMAL IN AVIATION

Introduction Management by disruption has been adopted by many companies in the past to make a paradigm shift in adapting to the new technologies or new business models or to suit the new environment resulting from acquisitions, mergers, etc. Unlike such a change management, the spread of COVID-19 virus across the globe is a disruption unprecedented. Almost the entire world population is either under lock down or trying to cope with the virus spread. Aviation ...
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